Access TeleCare Data Breach

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On December 23, 2024, Access TeleCare, a telemedicine provider, reported a significant data breach to the California Attorney General. The breach involved unauthorized access to certain employee email accounts, compromising sensitive information, including names, dates of birth, and medical information for numerous individuals. If you’ve received a notification letter regarding this breach, it’s crucial to understand the potential risks and your legal rights.

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Details of the Access TeleCare Data Breach

Access TeleCare identified suspicious activity in an employee email account on January 8, 2024. Following the discovery, the company disabled the compromised account and initiated a thorough investigation. Findings revealed that unauthorized parties had access to specific email accounts between November 6, 2023, and January 8, 2024, during which confidential patient information may have been viewed or extracted.

The investigation concluded on August 30, 2024, confirming that sensitive information in emails and attachments had been compromised. The exposed data includes:

• Names
• Dates of birth
• Medical information

On December 23, 2024, Access TeleCare began notifying affected individuals, providing details about the specific information involved and steps victims can take to protect themselves.

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Potential Risks for Victims

The breach of sensitive information puts individuals at risk of:

• Medical identity theft, where stolen information is used to access healthcare services fraudulently.
• Financial fraud or misuse of personal information.
• Targeted phishing attempts or scams using the exposed data.

While Access TeleCare has not reported any misuse of the compromised information thus far, victims should remain vigilant and take preventive measures to safeguard their personal information.

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How to Protect Yourself

If you received a notification letter from Access TeleCare, consider these steps:

1. Monitor your medical and financial accounts for unusual activity.
2. Place a fraud alert or credit freeze on your accounts to prevent unauthorized access.
3. Be cautious of phishing attempts and verify the authenticity of any communications requesting personal information.
4. Contact your healthcare provider to ensure your medical records remain accurate and secure.

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About Access TeleCare

Headquartered in Dallas, Texas, Access TeleCare is a leading provider of virtual healthcare services. Partnering with hospitals and healthcare systems across the country, the company delivers telemedicine solutions in specialties such as neurology, cardiology, psychiatry, infectious disease, and critical care. With approximately 500 employees and an estimated $73 million in annual revenue, Access TeleCare plays a vital role in expanding access to specialty care nationwide.

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Your Legal Rights and How We Can Help

If your personal or medical information was compromised in the Access TeleCare data breach, you may be entitled to compensation for:

• Identity theft or fraud-related damages
• Emotional distress caused by the breach
• Time and expenses incurred addressing the breach

At Pittman, Dutton, Hellums, Bradley & Mann, P.C., our experienced data breach attorneys are dedicated to helping victims seek justice. We understand the devastating impact data breaches can have on your life and are here to fight for your rights.

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Contact Us for a Free Consultation

If you’ve been impacted by the Access TeleCare data breach, don’t wait to take action. Pittman, Dutton, Hellums, Bradley & Mann, P.C. is here to guide you through the legal process and help you seek justice. Contact us today for a free consultation. We will help you understand your options and fight for your rights.

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‍LINKS:

[1] https://ago.vermont.gov/document/2024-12-23-access-telecare-data-breach-notice-consumers

[2] https://ago.vermont.gov/sites/ago/files/documents/2024-12-23%20Access%20Telecare%20Data%20Breach%20Notice%20to%20Consumers.pdf